Returns Policy

At HypePromo NZ, we take great care in producing high-quality custom products. Due to the personalised nature of our items, we do not accept returns or offer refunds unless the product is faulty or incorrect due to our error. Please review our policy below for further details.

No Returns or Exchanges

As all our products are custom-made to order, we are unable to accept returns or exchanges for change of mind or incorrect selections.
We strongly encourage customers to carefully review design proofs and product details before approving production.

Faulty or Incorrect Orders

If you receive a product that is faulty or incorrect due to an error on our part, please contact us within 7 days of receiving your order.
We may request photos or additional details to assess the issue before proceeding with a replacement or refund.

Cancellations & Changes

Once a custom order has been approved for production, it cannot be cancelled or modified.
If you need to make changes before approval, please reach out to us as soon as possible.

Contact Us

If you have any concerns regarding your order, please get in touch with us at hypepromonz@gmail.com, and we’ll be happy to assist you.

📩 Email: hypepromonz@gmail.com